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Support InformationCost efficiency is essential for every business. Cost effective web hosting, however, is just half of the solution that we provide. The other half is comprised of fast and accurate customer support, accessible 24 hours a day, 7 days a week, and world-class customer services. The support service for eCity Hosting clients is provided by our
outstanding support team at
ProperSupport.com
- 24 hours a day, 7 days a week. Every support ticket is carefully
considered by the support staff and each customer is treated as the most
important one. The support response time is guaranteed to be within one
hour. However, usually the tickets are answered within 15-30 minutes.
We are proud of the support ProperSupport provides, and they work to make
it even better by implementing voting into the ticketing system where the
end user can evaluate the response he receives from the support staff and
send recommendations. Ticketing support ProperSupport is working to provide you with the fastest and most accurate support. All answers are reviewed by a supervisor, which helps to control the level of quality of their service. 24/7 support with no exceptions! Online Instructions has been created to find an answer of your questions as soon as possible. ProperSupport implements almost all of the questions which they receive in to these Online Instructions. You can browse the topics, choose the topic, then the question
you have and read the answer. If you have a question which doesn't have an
answer within the online instructions, please don't hesitate to open a
new ticket for support or to answer your questions. |
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